Create an entitlement to define the support terms for a customer

Create an entitlement to define the support terms for a customer Define what kind of support your customers are eligible for by creating entitlements in Microsoft Dynamics CRM. With entitlements, you specify the support term based on number of hours or number of cases. The customer’s support level can vary based on the product or […]

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View, block, or deactivate a social profile

View, block, or deactivate a social profile Track the high influencers, and the customers for your business, and save them as contacts in Microsoft Dynamics CRM with their social profile information. You may want to get in touch with these resources later, for marketing or brand building purposes. With the social care sample, you can […]

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