Manage queue items

Manage queue items Assign an activity to a user or queue Find what’s assigned to you in a queue   Assign an activity to a user or queue If you would like another person in your organization to work on an activity, you can assign the activity to that person or move it to another […]

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Work with cases

Work with cases Create and manage a case Keep track of your customer requests and issues by creating support cases in Microsoft Dynamics CRM. When a customer contacts support with a question or problem, you can quickly check if there is an existing case or open a new case and start tracking the issue. You […]

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Create or edit a queue

Create or edit a queue Make sure that activities or unresolved cases are acted upon faster by using queues in Microsoft Dynamics CRM. Queues can be useful in: Having a centralised list of pending work that needs attention Sorting tasks by type or by the people assigned to complete them Use queues to categorise and […]

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